Our Services

We offer both traditional and concierge services to our clients. 

ASSESSMENT AND CASE FORMULATION

•  We assess each of our client’s needs carefully, beginning with in-depth conversations with family members, our clients (when appropriate), and allied professionals. We then review information provided in previous psychological and/or educational evaluations and school records. We learn details of past and current areas of concern and how they are affecting our client’s well-being and functioning in key areas of their lives. 
• Once we understand the presenting issues, we weave into that an overview of our client’s intellectual, emotional and social makeup as well as their strengths and interests. Sometimes, to supplement what we know, we recommend further evaluation either before or in the beginning stages of treatment. At times this can offer an invaluable road map for charting the course of treatment, helping everyone involved to differentiate between the symptoms and the real problem and pinpoint the treatment(s) most likely help our clients succeed.

STRATEGIC INTERVENTION

• Each of our cases is unique and can present with its own set of challenges. With confidence earned through years of managing complex situations, we work with our clients from day one to develop effective strategies and solutions to whatever roadblocks arise. For example, clients experiencing legal problems, family conflict, or who are treatment resistant. 

PROGRAM PLACEMENT

• Program Placement - Choosing the most appropriate program is a complex decision on many levels. Since we have personally visited and maintain strong relationships with a large number of programs and professionals, we are able to recommend, from hundreds of options, the programs particularly suited to our client. We make the recommendation process explicit, explaining at each step the criteria we use to formulate our recommendations as well as weighing the pros and cons of our top choices.  Once our clients make a well-informed decision, we continue to support them in the application and admissions process, from securing a space to making important introductions prior to arrival. 

CUSTOMIZED HOME PLACEMENT

• We do not subscribe to a “one-size-fits-all” approach and our bias is to create the most effective strategy for success with the least amount of disruption in the lives of our clients and their families. In some cases, this may mean a shorter stay in treatment followed by a customized plan for home or away at college.  At other times we create and manage an appropriate support plan that bridges the gap between outpatient and out-of-home treatment, thus allowing our client to stay in their current environment. 

Transition Planning 

• Experience has shown us that an “all-or-nothing” approach to treatment rarely achieves the best results, and that our client’s goals are more likely to be reached when they are provided with support that fits each stage of their recovery.  When our clients are ready to transition, we offer recommendations and resources that will enable them to keep the forward momentum going. Our transition planning is tailored to each client with the goal of sustaining the changes they’ve made while supporting them to achieve their long term goals and potential. 

CASE MONITORING

• High caliber treatment programs and professionals are transparent about and accountable for the care they provide. They understand the role we play and communicate with us regularly, understanding that an integrated team serves the client best. Once our client is placed in treatment, we monitor their progress to ensure that they are responding well and making the progress we think possible.  If a problem arises that requires our help, our clients can call on us to represent their interests and advocate on their behalf. Our case monitoring system is designed to ensure the quality and efficacy of treatment for our clients, as well as to help us plan for a successful transition once treatment is finished. 

Concierge case management may include and expand upon our traditional placement service. 

• It may also be utilized for our clients whose circumstances dictate an increased, decreased or modified level of care.  Rather than expect our clients to fit into one model of service regardless of what they need, we provide customized expertise and support tailored to their unique circumstance. In some scenarios, a case may require particular sensitivity due to the client’s public profile. In others, a traditional placement may transition into our concierge level of care. The fee structure is determined on a case by case basis. It can also accommodate the needs of one, several or all family members and the variety of needs that may arise over time.  The decision to offer Concierge Services is made on a case by case basis. 

Examples of our Concierge Case Management include:

• Serving as a Therapeutic Concierge for a family, with each member having their unique needs addressed whenever required.
• Providing case management when a client is already enrolled in a program or ready to leave a program yet would benefit from our support services such as treatment planning, problem solving, case monitoring, advocacy and communication with family in the months following discharge.
• When a case is better served charging for time vs. a set fee.