Frequently Asked Questions

We are known for our clinical expertise, client-centered approach, and integrity. There are many experienced consultants who lack clinical training. Likewise, there are clinically trained professionals who do not have first hand knowledge of the full range of options nor experience monitoring client care in these settings. We combine both. Beyond that, the feedback we hear from both clients and professionals is that we are accessible, hands-on, and willing to think creatively to provide the absolute best circumstances for our clients.

If safety is at risk, call 911 or go to an emergency room. Once safety has been established, call us at 801.486.4743. From that point, we can work in tandem with you to assess the situation and develop a plan for what happens next.

We create clinically informed and highly customized treatment solutions to address the unique needs of our clients. Our areas of expertise include mental health, addiction, behavioral, relationship, and learning issues. We identify the best resources within an international network of top programs and professionals and help you navigate an oftentimes complex treatment selection and management process.

Please contact us so we can discuss your case.

There are hundreds of treatment options available and many can be easily found through a quick Internet search. However, looking at their web sites can’t help you decide which option is most appropriate, nor will it help you determine which protocols and specific therapists within these programs will be most effective. Intangible resources such as these are challenging to interpret based solely on websites. We have decades of experience and refer only to those facilities that maintain the highest levels of care. The time and resources utilized in an inappropriate, unsuccessful treatment far outweigh the cost of working with our qualified and knowledgeable consultants.

Absolutely! Families are an integral part of the treatment process and research has shown time and again that when families engage in a productive way, outcomes improve. Typically visits are intended to achieve three main goals: 1) connection with your loved one, 2) opportunities for your relationship to grow in positive ways, and 3) invitation for family members to learn more about their role in the recovery process. The details surrounding the timing and efficacy of these visits will be evaluated by your chosen treatment team.

Sometimes it is possible for your family member to receive adequate treatment while still in the home setting. If we are able to create an effective in-home setting that can accomplish the critical goals, we will do so.

Many factors go into our recommendations for treatment. Our primary goal is to identify those programs and therapists that can best serve the unique needs of each client. It’s possible that the best treatment will be in a geographically convenient location, but we cannot guarantee that will be the case. We can provide our clients with the most appropriate option regardless of location, and then compare it with what is closer to home so they can make an informed decision.

Yes, clients and their families are encouraged to connect independently with the options they are considering and to do their own due diligence in the selection process. Beyond working with a qualified consultant, clients can speak directly with the program, request references, and schedule visits to see the campus and meet the professionals involved.

We won’t do this for the same reason that a cardiologist wouldn’t simply give you a list of treatments to choose from if you had a heart condition. They would consider a variety of factors and align those with research, then combine that with their own knowledge and experience before recommending the treatment that is most appropriate. Then, they would follow your treatment to ensure its efficacy and address whatever issues arise. If adjustments needed to be made, or further recommendations considered, they would be there every step of the way and follow your case until your treatment was completed. This is considered best practice and we follow that standard.

There is no specific licensing or recognized professional certification for therapeutic consultants, but there should be. In fact, anyone can call themselves a therapeutic consultant, regardless of whether they are a licensed mental health professional or not. Our clients struggle with issues born from mental health, addiction, trauma, behavioral, learning, or family problems. Sometimes they are dealing with a combination of several of these at the same time. In order to be properly understood and supported, they require those advising them to have professional training, credentials, and experience in these areas.

Additionally, therapeutic consultants are advising on the best treatment resources available within a national or international network. Their expertise must go beyond that of a traditional treatment provider–they should know those resources first hand and have a good handle on the vast network of the most reputable options throughout the country. To have this knowledge they must invest an extraordinary amount of time a) visiting the hundreds of programs and professionals to which they refer; b) keeping current on changes in staff, clientele and services at these programs; c) networking, and d) establishing relationships with top providers that can be leveraged on their clients behalf. This is why they can be an invaluable resource–a credentialed, experienced consultant will craft customized recommendations and open doors to a large selection of people and places to which few others have access.

If a client is in crisis and their safety and well-being is at risk, we can create and execute a plan within 24 hours. In non-emergency situations, from the time we’ve been retained until recommendations are provided averages one to two weeks.

Every situation is different and time in treatment varies greatly from client to client. In some cases, the primary treatment can be completed within as few as 30 days. Other times, treatment can take place occur over several months, a year, or longer.

As with length of stay, cost varies depending on the needs of each client as well as what insurance benefits they may have. We can refer our clients to a qualified insurance advocate who can best help them to understand what to expect from their benefits. Please bear in mind that treatment is not always covered by insurance and it may be necessary to pay out of pocket. Private treatment expenses can be significant.

That is exactly what we do. We listen to our clients, take the time to learn who they are and what they need, and then create a plan with the appropriate resources in place. Even though some situations may appear similar on the surface, there are details and nuances in every case that require a unique plan of action if the client is truly going to be served. It is our goal to provide thoughtful, well-informed advice tailored to each client. This is one of our hallmarks.

In over two decades we have never encountered two clients or circumstances that are alike. Even if aspects appear similar on the surface, there are underlying factors and subtle differences that must be considered to ensure the most appropriate approach and resources are chosen. Additionally, programs and their staff change over time, so what might have been an appropriate consideration a year or two ago may not work the same today.

Success can look different for every case, depending on the unique set of circumstances. We have learned that success is best defined on an individual basis, where initial goals have been discussed and then achieved through a combination of appropriate treatment, willingness to engage in the process and ability to follow recommendations provided in order to sustain the gains that have been made. The vast majority of our clients who do so move on to live happy, productive and fulfilling lives.

We have worked with numerous clients over more than a decade who have utilized OHIP, when appropriate, to help with the cost of treatment. We can share our experience in the past and present, and refer you to professionals who can help you decide whether pursuing OHIP funding is advisable. We can also share the options you are likely to have through OHIP and compare them to the choices you would have if paying privately.

The majority of our adolescent clients finish high school in a stronger position than they otherwise would have and choose to attend reputable colleges. More often than not, they are far better equipped to navigate the stressors of college life than they would have been before they got the help they needed.

In cases where a client’s college experience is disrupted as a result of their current struggle, we are able to help them get back on track during or after treatment so they can return to college, graduate, and go on to pursue their life’s goals.